Welcome to our FAQ.

ANTRIS REGISTRY

1.   What is Antris?

2.   How does Antris work?

3.   Why use Antris?

4.   What regions are currently covered by Antris?

5.   How do I join and use the Antris Registry?

6.   What does it cost to be an Antris Member?

 

ANTRIS PLANS

7.   What is an Antris Plan?

8.   What is a Checkpoint?

9.   What is a Standby Plan?

10.  What is an Active Plan?

11.  What is a Past Plan?

12.  How many Plans can I have?

13.  Can I change My Plans and My Profiles?

14.  How do I access and manage My Plans or request Emergency Assistance?

15.  Are my Plans & Profiles still accessible if I change my cell number or email address?

 

ANTRIS PROFILES

16.  What are Profiles?

17.  What is saved in My Profiles section?

18.  What are Activity Groups?

19.  Who are My Followers?

20.  Who are My Personal Emergency Contacts?

 

PERSONAL INFORMATION SECURITY

21.  Who sees My Plans & Profiles?

22.  What information can my Followers see?

23.  What information can my Personal Emergency Contacts see?

24.  What information can Emergency Response Authorities see?

25.  How Is my Information kept secure ?

 

PASSWORD & PIN LOGIN

26. What if I forget or want to change my Password?

27.  What if I forget or want to change My 4 Digit PIN #?

28.  How do I Login using Voice Call?

29.  How do I login using Email?

30.  How do I login using Text?

ALERT AND EMERGENCY RESPONSES

31.  Why does Antris have Alert and Emergency Responses?

32.  What is the Antris Reminder & Alert Process?

33.  Will Antris send me a reminder before my Checkpoint time?

34.  What is an Antris Emergency Response?

35.  Does Antris respond to my situation automatically?

36.  Who are my Personal Emergency Contacts?

37.  What are my Emergency Response Authorization Options?

38.  When will Antris initiate an Emergency Response Process on my Plan?

39.  What is the Antris Emergency Response Process?

40.  What is an Emergency Response Request?

41.  What happens if an Emergency Response Request is not Authorized?

42.  How is an Emergency Response Request cancelled?

43.  What is an Antris Emergency Status Report?

44.  Who are Emergency Response Authorities?

 

MOBILE APP

45.  How do I use Antris Mobile Apps?

46.  What if I travel outside N. America and change my SIM or phone to a local service?

 

ANTRIS MEMBERSHIP

47.  How do I access my AntrisPlus membership information and make changes?

48.  How can I change the Registered Email Address on My Membership?

49.  How can I change the Registered Cell number on My Membership?

50.  How do I upgrade to AntrisPlus?

51.  What if I upgrade to AntrisPlus in the middle of the month?

52.  How does the subscription plan work?

53.  How do I change or cancel my Antris membership?

54.  Can I reactivate my Antris membership?

55.  How can I find my next Annual Renewal Date?

56.  How does the Family Plan work?

57.  Can I change the family members on a Family Plan AntrisPlus membership?

58.  What is the Group Code for?

59.  How does the Group Plan work?

60.  How do I cancel my Antris membership completely?

61.  What if I want to come back to AntrisPlus?

62.  What happens to my account if Antris changes the membership fees?

63.  How does Antris's data retention work?

64.  How do I get support and help?

65.  What is Antris Search & Rescue insurance?

66.  Why do I need SAR insurance?

 

 

ANTRIS REGISTRY

 

 

1.     WHAT IS ANTRIS? Your Virtual buddy!

 

Antris offers a FREE service which provides Security and Peace of Mind for Demanding and Adventurous Lifestyles and Work Alone Occupations. A comprehensive web-based registry designed to respond automatically to virtually any situation or event requiring a reliable response.

 

Active lifestyles demand daily attention to important details. We work hard to balance career and adventure with personal and family security obligations. We all strive to minimize life's risks.

 

Boaters call them "Float Plans", pilots call them "Flight Plans", backpackers call them "Hike Plans, travelers call them "Trip Plans" and Lone Workers call them "Work Safe Plans". They all rely on someone else to initiate a response if you fail to show up or return from a trip, date, adventure or job site on schedule.

 

Antris automatically responds to the emergency risks associated with adventurous lifestyles and occupations and delivers Security & Peace of Mind. We've Got Your Back.

 

Timely and informed Antris Alerts are initiated automatically to confirm your safety and security. If you authorize it in your Plan, an Antris Emergency Response Process will begin.

 

Antris provides a reliable and timely automatic response to any potential emergency situation. Antris mitigates risk associated with Demanding and Adventurous Lifestyles or Work Alone Occupations by providing Security & Peace of Mind for you, your family and even your employer.

 

See an example of an ANTRIS PLAN

 

Are you ready to become an ANTRIS Member? Click here to Join Now, It's FREE!

 

TOP FAQ

 


2. HOW DOES ANTRIS WORK?

 

Use Antris' free web based tools and templates to create Plans and Profiles. Include as much information as you want to save for future use and make available in case of an emergency. This secure and confidential information is only made available to your authorized Personal Emergency Contacts or an Emergency Response Authority if a real Emergency Response is required.

 

You can include as many Checkpoints (check-ins, stops or layovers) as you like and make each Checkpoint either Monitored or Un-Monitored by Antris. We automatically start the Antris Reminder & Alert Process early sending you email reminders to Check-in on each upcoming Monitored Checkpoint, an hour and again 15 minutes before the Check-in time.

 

You can Check-in anytime at Antris.com, through our Mobile App, by Voice Call to our toll free number, Text or Email.

 

If we cannot confirm your safety and security with the Antris Alert Process and if you Authorized Emergency Response in your Plan, we will start an Antris Emergency Response Process.

 

Depending on the Emergency Response option you authorized in your Plan, we will contact either your Personal Emergency Contacts or Emergency Response Authorities and request assistance. Antris will issue an Emergency Response Request to your Personal Emergency Contacts, including access to the most current update of your Plan information. A request to Emergency Response Authorities will also include Profile information associated with the Plan.

 

Information details in Plans and Profiles can be critical to a rapid, effective recovery effort if an unforeseen emergency situation arises. Automated Security so you can Adventure and Travel Safely knowing Antris has your back.

 

See an example of an ANTRIS PLAN

See an example of an ANTRIS PROFILE


 

Are you ready to become an ANTRIS Member? Click here to Join Now, It's FREE!

 

TOP FAQ

 


3. WHY USE ANTRIS? Antris ... Your Virtual Buddy We've Got Your Back!

 

Antris automatically reacts immediately and proactively if our Member fails or more importantly, is unable to Check-in on a Checkpoint in an Active Plan.

Antris offers a greatly improved sense of Security & Peace of Mind for Adventurous Members, their Families and Employers as well as improved information reliability for Emergency Response Authorities and volunteer organizations often burdened with delayed notices, false alarms and minimal information.

Antris replaces the inconvenience of the manual document process and reliance on friends or family to know when or if you have not returned on schedule and to initiate an appropriate and timely response to your situation.

 

TOP FAQ

 


4. WHAT REGIONS ARE CURRENTLY COVERED BY ANTRIS?

Antris offers a Global service. Emergency Response options may be temporarily limited to Personal Emergency Contacts outside North America.

 

TOP FAQ

 


5. HOW DO I JOIN AND USE THE ANTRIS REGISTRY?

 

Joining Antris and creating Plans and Profiles is an easy process. You and your family can enjoy the security and peace of mind that We've Got Your Back!

 

REGISTER

your Antris Membership. Are you ready to become an ANTRIS Member? Click here to Join Now, It's FREE!

LOGIN

using your Registered Email Address and Password at www.antris.com/login

COMPLETE

optional Profiles with Antris templates in your My Profiles section.

CREATE

a Plan using the Antris template on your personal My Plans page.

CONFIRM DEPARTURE

when you are ready to go!

CHECK-IN

or change Checkpoint times on your Active Plan anytime at www.Antris.com, by Mobile App, Voice Call, Text or Email.

TRAVEL SAFE!

Rely on Antris, your Virtual Buddy, We've Got Your Back.

 

See an example of an ANTRIS PLAN

See an example of an ANTRIS PROFILE

 

TOP FAQ

 


6. WHAT DOES IT COST TO BE AN ANTRIS MEMBER?

 

Antris Membership and basic services are FREE!

No payment or credit card information is required to become an Antris Member and use Antris free services.
Complete the simple registration at Antris.com

AntrisPlus, our subscription service, provides enhanced individual, family and group services and benefits for a low annual membership fee. See AntrisPlus.

 

TOP FAQ

 


ANTRIS PLANS AND PROFILES

 


7. WHAT IS AN ANTRIS PLAN?

 

Boaters call them "Float Plans", pilots call them "Flight Plans", backpackers call them "Hike Plans", travelers call them "Trip Plans" and Lone Workers call them "Work Safe Plans". They all rely on someone else to initiate a response if you fail to show up or return from a trip, date, adventure or job site on schedule.

 

When you travel, work or adventure off the beaten path, the information you include in your Antris Plan may be critical to locating and securing your safety if you fail or are unable to Check-in to a Checkpoint on schedule. Information included in your Antris Plan is optional but we highly recommend including anything that could be helpful in locating and ensuring your safety and security if the unforeseen happens.

 

Antris Plans are designed to help you plan trips and adventures. A wide range of information can be recorded, easily and quickly. Enter as much or as little information as you want in a secure file that serves as a personal record of your activity and is saved to be reused on similar events in future.

 

You can use Antris tools and templates to record adventure and work activity information to serve as a critical information resource to responders if an emergency arises. Your Plans can include multiple scheduled Checkpoint set for specific locations, dates and times.

 

Antris will automatically activate a multistep Reminder & Alert Process beginning with reminders to Check-in and make contact with you and confirm your safety and security when a Checkpoint is overdue. If the Alert Process is unsuccessful and you authorized an Emergency Response on the Plan, Antris will initiate your Emergency Response Option.

 

See an example of an ANTRIS PLAN

See an example of an ANTRIS PROFILE


Are you ready to become an ANTRIS Member? Click here to Join Now, It's FREE!

 

TOP FAQ

 


8. WHAT IS A CHECKPOINT?

 

A checkpoint is a location you intent to visit during an Antris Plan. Checkpoints can be added with a physical address or with lat/longs. You can have any number of checkpoints on your Antris Plans. By Checking-in, you confirm to Antris that you are safe and we in turn inform your Followers Followers (if any) that you have arrived at each Checkpoint. Antris will start a Reminder & Alert Process before each Checkpoint. If you fail to Check-in, Antris will escalate the multistep Alert Process to contact you and have the overdue Checkpoint Checked-in. If the Alert Process is exhausted without confirming your safety AND you've Authorized an Emergency Response on your Plan, Antris will initiate your Emergency Response Option.

 

TOP FAQ

 


9. WHAT IS A STANDBY PLAN?

 

Standby Plans are saved Plans to be Activated in the future. Standby Plans must include all required information to be activated. Valid Standby Plans cannot be activated while an Active Plan exists. Member can save up to 5 Plans with only one active at a time.

On your My Plans page, Standby Plans will have an ACTIVATE button on the right if the plan information is valid. The EDIT PLAN button indicates that required information is missing or the departure time is invalid. A Valid departure time must be within 22 hours before and 2 hours after confirming departure.

Once Logged in, here’s where to find it:

My Plans > My Current Plans

 

TOP FAQ

 


10. WHAT IS AN ACTIVE PLAN?

 

An Active Plan is a Plan where your departure has been confirmed. Only one Plan can be Active at a time. Checkpoint monitoring begins at initial departure time.

You will receive Reminders and Alerts to check-in on your checkpoints, including initial departure and final arrival.

You can change you schedule, deactivate your Plan or request Emergency Response at any time while your Plan is active on the Website, by Text (PIN required), by Voice call, by Email or on the Antris Mobile App.

 

TOP FAQ

 


11. WHAT IS A PAST PLAN?

 

Past Plans are completed Plans which are saved for your reference or reuse in future. You can create a new Plan from a Past Plan so that similar trips or events do not have to be recreated.

Once Logged in, here’s how you reuse a Past Plan:

My Plans > My Past Plans > View Plan > Create Button

 

TOP FAQ

 


12. HOW MANY PLANS CAN I HAVE?

 

Only one Plan can be Active at a time. You can save a total of five Plans under your My Plans tab, including Active and Standby Plans. You can also save as many Past Plans as you would like on the Past Plans tab for future reference or reuse.

 

TOP FAQ

 


13. HOW DO I CHANGE MY PLANS AND MY PROFILES?

 

You can change the Check-in dates, times and locations on an Active Plan, activate a Standby Plan or request your Authorized Emergency Response at any time at www.Antris.com, by Mobile App, Voice Call, Text or Email.

 

TOP FAQ

 

 

14. HOW DO I ACCESS AND MANAGE MY PLANS OR REQUEST EMERGENCY ASSISTANCE?

 

You can Confirm Departure, Check-in, Change Checkpoints or request immediate Emergency Assistance at any time on the web at Antris.com, by Voice call to our Member's toll free number, by Text, Email or Mobile App from anywhere.

 

WEB:

Log in at www.antris.com/login with a Registered Email Address and Password.

VOICE or TEXT:

The Members toll free voice and text numbers are available at your My Plans page. Your registered phone number (cell, landline or SAT) and your 4 digit PIN # should be ready to confirm your identity.

EMAIL:

Send a blank email to myplans@antris.com and you will receive an Antris auto-response with links to manage your Plan. Your 4 digit PIN # is required. (Coming Soon!)

MOBILE APPS:

Manage your Plans with Antris Mobile on your smartphone. Your 4 digit PIN # is required.

 

TOP FAQ

 


15. ARE MY PLANS & PROFILES STILL ACCESSIBLE IF I CHANGE MY CELL NUMBER OR EMAIL ADDRESS?

 

Your membership is associated with an email address and a cell phone number. Changing your cell number or email address on the your membership does not affect any of your other information or plans.

Once Logged in, here’s where you change cell number or email address:

My Profiles > My Personal Profile > Edit Profile

 

TOP FAQ

 


16. WHAT ARE PROFILES?

 

Your Profiles and all the information you include in them is kept Secure and Confidential. This information can be critical if the unexpected happens. It will be made available ONLY to Authorized Personal Emergency Contacts or Emergency Response Authorities in the event of an Authorized Emergency Response on your Plan.

 

On the My Personal Profile tab in the My Profiles section, you have access to both your Personal and Medical Profiles. On the Personal Profile template you can store as much or as little information about yourself as you want. Your name, email address, personal 4 digit PIN # and cell phone number are the only mandatory parts and all information can be changed at any time. A Medical Profile is included as an optional part of your Personal Profile. Although the Medical Profile is completely optional, any information provided could make a critical difference to the outcome of your situation in the case of an emergency.

 

On My Transportation tab found in the My Profiles section, you can store information about two Vehicles and two Vessels. These profiles are saved and can be individually associated with any Plan.

 

You can change your profile information anytime in your My Profiles section at Antris.com.

 

See an example of an ANTRIS PLAN

See an example of an ANTRIS PROFILE


 

Are you ready to become an ANTRIS Member? Click here to Join Now, It's FREE!

 

TOP FAQ

 


17. WHAT IS SAVED IN MY PROFILES SECTION?

 

For more information on Antris Profiles, see What Are Profiles.

My Activities

This is a record of the Activities you indicated an interest in when you became an Antris Member. You can change these any time and you can add personal ones to your list.

My Personal Profile

This is where you have access to your Personal and Medical Profiles. See What Are Profiles?

My People

These are lists of Followers, Personal Emergency Contacts and Companions that you have used on your Plans. They are stored so they can be selected and easily included in a new plan.

My Places

These are lists of Departure and Checkpoint names that you have used on previous Plans. They are stored so they can be selected and easily included in a new plan.

My Transportation

Here are Profiles on your Vehicles and Vessels which can be individually associated with any new Plan.

 

TOP FAQ

 


18. WHAT ARE ACTIVITY GROUPS?

 

Your My Profiles section includes a My Activities tab that offers a choice of one or more Activities you can associate with your membership at registration. You can change these at any time on your My Activities tab or create new personal activities. Each Plan includes the selection of a single primary activity for that specific Plan.

 

Your activity group selections help us to customize your Antris experience and make it relevant to your interests and activities.

 

TOP FAQ

 


19. WHO ARE MY FOLLOWERS?

 

You can select any number or friends, family, work associates, Twitter followers, Facebook friends or LinkedIn connections to be Followers on your Plan. Your followers will receive updates ONLY when you Check-in at your Checkpoints. Your followers are saved for easy addition to future Plans on your My People tab in the My Profiles section.

 

Click to see WHAT INFORMATION CAN MY FOLLOWERS SEE?

 

TOP FAQ

 


20. WHO ARE MY PERSONAL EMERGENCY CONTACTS?

 

When you choose the Emergency Response Option to contact Personal Emergency Contacts on a Plan, you are required to include at least one person who Antris will contact with a request for assistance on your behalf. Personal Emergency Contacts are ONLY contacted if the Antris Reminder & Alert Process has been exhausted without confirming your safety OR you request an Emergency Response while on an Active Plan.

 

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PERSONAL INFORMATION SECURITY

 


21. WHO SEES MY PLANS & PROFILES?

 

ONLY YOUR PERSONAL EMERGENCY CONTACTS OR EMERGENCY RESPONSE AUTHORITIES SPECIFICALLY AUTHORIZED BY YOU IN YOUR PLAN.

EMERGENCY RESPONSE AUTHORIZATION
You must authorize one of 3 Antris Emergency Response options to Activate your Antris Plan. Antris Emergency Response Authorization can be changed at any time by changing the Authorization on the Plan.

1. NO EMERGENCY RESPONSE
"I DO NOT AUTHORIZE any Emergency Response on this Antris Plan."

2. NOTIFY PERSONAL EMERGENCY CONTACTS ONLY
"I AUTHORIZE an automatic Emergency Response Notice ONLY TO MY PERSONAL EMERGENCY CONTACTS (PECs) when an Antris Alert Process has been exhausted and an Overdue Monitored Checkpoint remains on my Plan or I personally request an Emergency Response."

A request to PECs will include a secure link to your Plan and associated Profile information. Your Medical Profile WILL NOT BE INCLUDED.

3. NOTIFY EMERGENCY RESPONSE AUTHORITIES ONLY
"I AUTHORIZE ANTRIS to issue a request to EMERGENCY RESPONSE AUTHORITIES (ERA) when the Antris Alert Process has been exhausted and an Overdue Monitored Checkpoint remains on my Plan or I personally request an emergency response."

An ERA request will include a secure link to your Plan and associated Profile information INCLUDING your Medical Profile.

 

TOP FAQ

 


22. WHAT INFORMATION CAN MY FOLLOWERS SEE?

 

Your followers will receive email updates ONLY when you Check-in at your Checkpoints. Plan Followers DO NOT receive your Plan or Profile information and are not advised if an Emergency situation arises and an Emergency Response Request is issued. Antris will provide Peace of Mind for your Family or Coworkers or make it easy for people interested in your Activities to follow along on your adventure.

Click to see WHO ARE MY FOLLOWERS?

Click to see STANDARD FOLLOWER EMAIL NOTICES

 

TOP FAQ

 


23. WHAT INFORMATION CAN MY PERSONAL EMERGENCY CONTACTS SEE?

 

If you choose to have your Personal Emergency Contacts notified if an emergency situation arises during your plan, they will receive a request for assistance which contains a secure link to your Plan, Personal Profile information. any vehicle or vessel profiles associated with your plan and a current status report from Antris. They will NOT have access to your Medical Profile information.

Click to see STANDARD PERSONAL EMERGENCY CONTACT EMAIL NOTICES

 

TOP FAQ

 


24. WHAT INFORMATION CAN EMERGENCY RESPONSE AUTHORITIES SEE?

 

If you choose to have chosen to have Antris request assistance from Emergency Response Authorities if an emergency situation arises during your plan, they will receive a request for assistance which contains a secure link to your Plan, Personal Profile including your Medical information, any vehicle or vessel profiles associated with your plan and a current status report from Antris.

Click to see STANDARD EMERGENCY RESPONSE AUTHORITIES EMAIL NOTICES

 

TOP FAQ

 


25. HOW IS MY INFORMATION KEPT SECURE?

 

Antris takes your privacy protection very seriously.

Antris will never divulge your individual private information except as specifically authorized by you as required to use Antris services or as required by law.

Antris uses SSL (Secure Sockets Layer) to securely obtain confidential member information and to transmit private documents via the Internet. SSL is the most widely deployed security protocol used today. SSL secures all communication between you and Antris.

The Antris registry application and all Antris Members’ private personal information is stored at a recognized global industry leader in IT data hosting and security.

To the best of our ability, Antris will comply with the privacy requirements of the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), Article 8 of the European Convention on Human Rights (ECHR) and the US Privacy Act of 1974.

 

TOP FAQ

 


PASSWORD & PIN LOGIN

 

 

26. WHAT IF I FORGET OR WANT TO CHANGE MY PASSWORD?

 

You set your password when you register your Antris Membership. Click on the "Reset Password" link on the top right of Antris.com, if you forget or wish to change it.

 

Antris Passwords must be 6 - 8 characters and include at least one alpha character (a-Z) and one numeric digit (0-9). Passwords are case sensitive. All your Antris Plans and Profiles will be associated with your new Password.

 

TOP FAQ

 

 

27. WHAT IF I FORGET OR WANT TO CHANGE MY 4 DIGIT PIN#?

 

You are prompted for a 4 digit PIN# at registration. Use any 4 digits you will remember. You can change your PIN# anytime in your Personal Profile. PIN numbers are required to verify your identification and to enable you to securely make Plan changes or request Emergency Response by Mobile App, Voice Call, Text or Email.

4 Digit PIN numbers enable Antris to confirm your identification and prevent unauthorized access to your Plans and Profiles. You should keep your PIN# secure and confidential. Change your PIN# whenever you think it may be insecure.

Once Logged in, here’s where you change your 4 digit PIN#:

My Profiles > My Personal Profile > Edit Profile

 

TOP FAQ

 

 

28. HOW DO I LOGIN USING VOICE CALL?

 

You can manage your Plans by Voice Call on a landline, cell or SAT phone call to the Antris automated member services toll free number 1 (855) 526-8747 (1-855-5ANTRIS). To verify your identification, calls from your registered telephone, cell or SAT numbers, will be prompted for your 4 digit PIN # to login. If Call ID is not successful, you will be prompted for your 10 digit registered cell number followed by a prompt for your 4 digit PIN #.

 

TOP FAQ

 


29. DO I LOGIN USING EMAIL?

 

You can manage your Plans by sending a blank email to myplans@antris.com. You will receive an immediate auto-response email that includes links and information about managing your Plans. To verify your identification, you may be required to provide your 10 digit registered cell number and your 4 digit PIN #.

 

TOP FAQ

 


30. HOW DO I LOGIN USING TEXT?

 

You can manage your Plans by sending a Text message from a Registered Cell or SAT phone by texting ONLY your 4 digit PIN # to the Members Text Number available on your My Plans page at Antris.com. If Call ID is not successful, you will be prompted for your 10 digit Registered Tel or Cell number or your SAT phone number followed by a prompt for your 4 digit PIN #.


Reliability: SMS Text messaging continues to improve globally providing instant connectivity and fast responses. Most of the time it is reliable in the sense that messages will almost always be delivered. Very infrequently, carrier issues, latency in the network or corruption of the message’s content can sometimes cause delays in delivery or failure of delivery.

Antris backs up message delivery by including email messages for all critical communications with Members and Personal Emergency Contacts. See Alert Process.

 

TOP FAQ

 


ALERT AND EMERGENCY RESPONSES

 

 

31. WHY DOES ANTRIS HAVE ALERT AND EMERGENCY RESPONSES?

 

Antris was developed specifically to augment the traditional document based process broadly recommended for travelers and adventurers. This traditional process relies on filling out forms and relying on family, friends or co-workers to respond in a timely and proactive way if you fail to Check-in or return safely from a trip, adventure or event on schedule.

 

We know there is a better way and by using the tools available to us all on the Internet, we have developed the Antris Registry, a more reliable and efficient system for you, your family and emergency responders if the unforeseen happens. Antris is a comprehensive web-based registry and communications system designed to respond automatically to any situation or event requiring a reliable response.

 

TOP FAQ

 


32. WHAT IS THE ANTRIS REMINDER & ALERT PROCESS?

 

Your Antris Plan can include any number of scheduled Checkpoints. Antris responds to your Checkpoints with a five part Antris Reminder & Alert Process.

 

This process is designed to advise you of pending or overdue Checkpoint on your Active Plan and request that you to Check-in to avoid escalating alerts. This Alert Process includes Mobile App, Text or Email reminders to Members to either Check-in or change the date or time on an expiring Checkpoint.

 

ANTRIS REMINDER & ALERT PROCESS: Member 4 digit PIN # required for text response.

 

REMINDER 1 - OCCURS 1 HOUR PRIOR TO CHECKPOINT

A Text and Email reminder to the Member indicating a Plan Checkpoint is pending.

 

REMINDER 2 - OCCURS 15 MINUTES PRIOR TO CHECKPOINT

Text and Email reminder to the Member indicating a Plan Checkpoint is imminent.

 

ALERT 1 - OCCURS ON SET CHECKPOINT

A Text and Email request for immediate Check-in response to avoid an escalating Antris Alert or Emergency Response Process.

 

ALERT 2 - OCCURS 10 MINUTES AFTER OVERDUE CHECKPOINT

A Text and Email notification to the Member of an overdue Checkpoint requesting immediate Check-in, Date Change or Request for Emergency Response if authorized in the Plan.

 

ALERT 3 - OCCURS 15 MINUTES AFTER OVERDUE CHECKPOINT

An automated voice call will be made to your cell number requesting a Check-in response.

 

IMMEDIATE - Authorized Emergency Response

 

Are you ready to become an ANTRIS Member? Click here to Join Now, It's FREE!

 

TOP FAQ

 

 

33. WILL ANTRIS SEND ME A REMINDER BEFORE MY CHECKPOINT TIME?

 

Yes, we will send you an email reminder 1 hour and again 15 minutes before an Active Plan Checkpoint expires. It will include links to Check-in the Checkpoint or change the Checkpoint date and time.

 

TOP FAQ

 


34. WHAT IS AN ANTRIS EMERGENCY RESPONSE?

 

Antris will immediately request Emergency Assistance for you from your Personal Emergency Contacts or an appropriate Emergency Response Authority when you Authorize an Emergency Response in your Plan, if a Plan Checkpoint is overdue and the Antris Reminder & Alert Process has been exhausted or if you personally request your authorized emergency response anytime.

 

TOP FAQ

 


35. DOES ANTRIS RESPOND TO MY SITUATION AUTOMATICALLY?

 

Yes. Antris responds to all Checkpoints included in your Plan. On Checkpoints we initiate an Antris Reminder & Alert Response Process.

which is a series of reminders to you that a Checkpoint is coming or Alerts that one is past due. Your Check-in will confirm your safety and security and eliminate any further Alert or Emergency Response action on your Plan.

 

TOP FAQ

 


36. WHO ARE MY PERSONAL EMERGENCY CONTACTS?

 

Your Plan can include two Personal Emergency Contacts. These are your friends or family members who Antris will request a response from if an Emergency Response situation arises and you have chosen to have Antris contact your Personal Emergency Contacts.

 

Along with the request, Personal Emergency Contacts will receive access to your Authorized Plan and associated profile information.

 

You should inform your Personal Emergency Contacts that they have been included in the Plan and discuss with them what action you want them to take if they receive an Emergency Response Request from Antris on your behalf.

 

Your Personal Emergency Contacts are saved on your My People tab under My Profiles so that you can easily select from your list on future Plans.

 

TOP FAQ

 


37. WHAT ARE MY EMERGENCY RESPONSE AUTHORIZATION OPTIONS?

 

You must authorize one of 3 Antris Emergency Response options to Activate your Antris Plan.

 

Antris Emergency Response Authorization can be changed at any time by changing the Authorization on the Plan.

 

 

1. NO EMERGENCY RESPONSE

 

"I DO NOT AUTHORIZE any Emergency Response on this Antris Plan."

 

2. Notify PERSONAL EMERGENCY CONTACTS Only

 

"I AUTHORIZE an automatic Emergency Response Notice ONLY TO MY PERSONAL EMERGENCY CONTACT(S) when an Antris Alert Process has been exhausted and an Overdue Monitored Checkpoint remains on my Plan or I personally request an Emergency Response."

 

3. Notify EMERGENCY RESPONSE AUTHORITIES Only

 

"AUTHORIZE ANTRIS to issue a request to EMERGENCY RESPONSE AUTHORITIES when the Antris Alert Process has been exhausted and an Overdue Monitored Checkpoint remains on my Plan or I personally request an emergency response."  

 

TOP FAQ

 

 

38. WHEN WILL ANTRIS INITIATE AN EMERGENCY RESPONSE PROCESS ON MY PLAN?

 

Antris Emergency Response will be initiated only when Emergency Response is Authorized by you in your Antris Plan

 

AND

 

The Antris Reminder & Alert Process has been exhausted on an overdue Checkpoint without confirming your safety and security.

 

OR

 

You personally request an emergency response for any reason during your Active Plan.

 

TOP FAQ

 


39. WHAT IS THE ANTRIS EMERGENCY RESPONSE PROCESS?

 

These procedures are carried out after the Antris Reminder & Alert Process has been exhausted without confirming your safety and security.

 

RESPONSE 1

The Antris Automated Emergency call will be initiated to your cell number in a final attempt to confirm your Safety.

 

RESPONSE 2

 

If you select NO Emergency Response on your plan:

  - No further action will be taken by Antris.

 

If you select to contact your Personal Emergency Contacts:

  - Personal Emergency Contacts will receive a request for response and access to your Plan and associated Profile information.

 

If you select to contact Emergency Response Authorities:

  - Emergency Response Authorities will receive a request for response and access to your Plan and all associated Profile information.

 

TOP FAQ

 


40. WHAT IS AN EMERGENCY RESPONSE REQUEST?

 

An Emergency Response Request is an Antris request to your Personal Emergency Contacts or an appropriate Emergency Response Authority depending on your choice of Emergency Response Option on your Active Plan.

 

TOP FAQ

 


41. WHAT HAPPENS IF AN EMERGENCY RESPONSE REQUEST IS NOT AUTHORIZED?

 

Antris will exhaust all communication steps in the Antris Reminder & Alert Process to try to confirm your safety and security and have the Overdue Checkpoint Checked-in. Antris will NOT contact Personal Emergency Contacts or Emergency Response Authorities on your behalf unless you specifically Authorized that option in the Plan.

 

TOP FAQ

 


42. HOW IS AN EMERGENCY RESPONSE REQUEST CANCELLED?

 

If a copy of an Emergency Response Request confirmation email has been received, you can cancel the Emergency Response Request by clicking CANCEL EMERGENCY on the email message, responding to the Antris text message, on Antris.com or by voice call.

 

If an Emergency Response request has been issued by Antris to Emergency Response Authorities OR Personal Emergency Contacts, they will be notified that the Emergency Response Request is cancelled.

Upon cancellation of an emergency response you plan will on Standby status pending your review for reactivation.

 

TOP FAQ

 

 


43. WHAT IS AN ANTRIS EMERGENCY STATUS REPORT?

 

If you’ve selected Emergency Response Authorities as the Response Option on your Active Plan, an Emergency Status Report is created by an Antris Coordinator during the Antris Emergency Response Process. This report will contain current information about your location, situation and assistance requirements which is included with your plan and profile information in a request to Emergency Response Authorities.

 

TOP FAQ

 


44. WHO ARE EMERGENCY RESPONSE AUTHORITIES?

 

The appropriate Emergency Response Authorities will vary depending on your specific location and situation. Antris will employee the latest technology to maintain the most effective possible communications with Emergency Response Authorities throughout our service areas.

 

TOP FAQ

 


MOBILE APP

 

 

45. HOW DO I USE ANTRIS MOBILE APPS?

 

You can manage your Antris Plans on the Antris Mobile App. Click HERE or go to http://www.antriss.com/mobile/ on your mobile device to use the Antris Mobile App.

 

TOP FAQ

 

46. WHAT IF I TRAVEL OUTSIDE N. AMERICA AND CHANGE MY SIM OR PHONE TO A LOCAL SERVICE?

 

If you acquire a new device or SIM card on your international travels, you need to change the cell number in your Personal Profile to receive Antris messages. Simply login and click the My Profiles tab then My Personal Profile tab then Edit Profile. Now change the Cell Phone number to your local number. Don’t forget to change it back when you return to N. America.

 

TOP FAQ

 


ANTRISPLUS MEMBERSHIP

 

 

47. HOW DO I ACCESS MY ANTRISPLUS MEMBERSHIP INFORMATION AND MAKE CHANGES?

 

Once Logged in, click on the My Membership page to update your information.

 

TOP FAQ

 

 

48. HOW CAN I CHANGE THE REGISTERED EMAIL ADDRESS ON MY MEMBERSHIP?

 

You can change your Registered Email address anytime you are logged in to Antris HERE. You will receive a verification email with a link to a secure page to confirm the email address change.

Once Logged in, here’s where to change your email:

My Profiles > My Personal Profile > Edit Profile > Change Email

 

TOP FAQ

 

 

49. HOW CAN I CHANGE THE REGISTERED CELL NUMBER ON MY MEMBERSHIP?

 

Once Logged in, here’s where to change your Registered Cell Number:

My Profiles > My Personal Profile > Edit Profile

 

TOP FAQ

 

 

50. HOW DO I UPGRADE TO ANTRISPLUS?

 

AntrisPlus is an enhanced paid membership service which includes benefits and service not included in the Antris Free service. See details of added benefits HERE. You can change your Membership type at any time you are logged in, by visiting My Membership.

 

TOP FAQ

 

 

51. WHAT IF I UPGRADE TO ANTRISPLUS IN THE MIDDLE OF THE MONTH?

 

Your new service begins immediately. Your payment option will be processed on the date you upgrade.

 

TOP FAQ

 

 

52. HOW DOES THE SUBSCRIPTION PLAN WORK?

 

You can change your membership at any time. AntrisPlus membership is automatically renewed annually, unless your subscription is cancelled. You can see your renewal date on your My Membership page.

 

TOP FAQ

 

 

53. HOW DO I CHANGE OR CANCEL MY ANTRISPLUS MEMBERSHIP?

 

You can upgrade Antris membership to an AntrisPlus membership at any time. You can change to a Free Antris membership or deactivate your membership completely on the My Membership page any time before your next Annual Renewal Date. Membership fees are not refundable.

 

TOP FAQ

 

 

54. CAN I REACTIVATE MY ANTRIS MEMBERSHIP?

 

You can reactivate your membership at any time by logging in using your registered email address and password. All past Plan and Profile information will be lost after 15 days if you cancel your membership.

 

TOP FAQ

 

 

55. HOW CAN I FIND MY NEXT ANNUAL RENEWAL DATE?

 

Your next Annual Renewal Date is on your My Membership page.

 

TOP FAQ

 

 

56. HOW DOES THE FAMILY PLAN WORK?

 

For more information about Family Plans click HERE.

 

TOP FAQ

 

 

57. CAN I CHANGE THE FAMILY MEMBERS ON A FAMILY PLAN ANTRISPLUS MEMBERSHIP?

 

Yes. As long as you don’t exceed 4 family members in addition to yourself, you can change them at any time on your My Membership page.

 

TOP FAQ

 

 

58. WHAT IS THE GROUP CODE FOR?

 

If you have a Group Code it can be entered on Registration or added to your Personal Profile at any time. For a full description click Groups.

 

TOP FAQ

 

 

59. HOW DOES THE GROUP PLAN WORK?

 

For more information about Group Plans click Groups.

 

TOP FAQ

 

 

60. HOW DO I CANCEL MY ANTRIS MEMBERSHIP COMPLETELY?

 

You can cancel your Antris membership at any time on your My Membership page. All past Plan and Profile information will be lost after 15 days.

 

TOP FAQ

 

 

61. WHAT IF I WANT TO COME BACK TO ANTRISPLUS?

 

No Problem. As long as you keep your Antris membership, you can recover the benefits of AntrisPlus. Simply login and click the My Membership tab in My Profiles and change your membership. All of your Plans and Profiles remain unchanged.

 

TOP FAQ

 

 

62. WHAT HAPPENS TO MY ACCOUNT IF ANTRIS CHANGES THE MEMBERSHIP FEES?

 

If the Antris membership fee changes, you will be advised in advance. Your billing will not change until your Annual Renewal Date. You can change your membership plan on your My Membership page. Membership and price changes will automatically take effect on your Annual Renewal Date.

 

TOP FAQ

 

 

63. HOW DOES ANTRIS'S DATA RETENTION WORK?

 

Antris membership past plans and profile data is available to returning members for 15 days after membership is cancelled. Some membership data must be sealed and retained by Antris for an extended period for legal reasons. See our Privacy Policy

 

TOP FAQ

 

 

64. HOW DO I GET SUPPORT AND HELP?

 

This extensive FAQ site will answer your questions. Use the FAQ search feature at the top of the FAQ page to find keywords. To make FAQ suggestions, click Contact.

 

TOP FAQ

 

 

65. WHAT ABOUT ANTRIS SEARCH AND RESCUE INSURANCE?

 

Only Antris Plus Membership will include a $100,000 Insurance Policy to cover potential costs associated with a search and rescue event initiated during an Active Antris Plan. Please review the terms and conditions at Insurance.

 

TOP FAQ

 

 

66. WHY DO I NEED SAR INSURANCE?

 

For a full description click Insurance.

 

 

Antris, Your Virtual Buddy. We've Got Your Back. Travel Safe!

Are you ready to become an ANTRIS Member? Click here to Join Now, It's FREE!

 

TOP FAQ

 

 

 

If you have not registered your Antris Account then Click Here